Play Smart. Stay in Control. That's the maya99 Way.
At maya99, we genuinely believe that the best gaming experience is one that stays fun — never harmful. Our PAGCOR-regulated platform comes with a full suite of responsible gaming tools built directly into your account dashboard, because we want every Filipino player to enjoy what we offer safely and sustainably.
What Responsible Gaming Means at maya99
Responsible gaming isn't a legal notice we paste in the corner and forget about. At maya99, it's a real commitment built into how the platform operates. Every account comes with accessible limits, exclusion options, and reality checks — not hidden deep in a settings menu, but right there in your dashboard where you can actually find and use them.
The Philippines takes gaming regulation seriously through PAGCOR, and so do we. PAGCOR's responsible gaming framework sets the minimum standard for how licensed online platforms like maya99 must protect players. We've gone beyond the minimum by ensuring our tools are intuitive, our support team is trained in responsible gaming escalation, and our age verification is enforced before a single withdrawal can be made.
Gaming at maya99 — whether you're spinning slots, playing bingo, sitting at a live dealer table, or placing a PBA bet — should always feel like entertainment you're choosing, not something you feel compelled to do. The moment it stops feeling that way, our tools are here to help you pause, limit, or stop entirely.
Required by PAGCOR
for Self-Exclusion
Tools Built In
Accountable
Your Responsible Gaming Toolkit
Six player-protection tools available in every maya99 account dashboard
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap on your account. Reductions take effect immediately. Increases are subject to a 24-hour cooling-off period to prevent impulsive decisions.
Loss Limits
Define the maximum amount you are comfortable losing over a daily, weekly, or monthly period. Once the limit is reached, further wagers are blocked for that period regardless of game type.
Session Time Reminders
Set a notification to alert you after a chosen duration of continuous play. It's easy to lose track of time — especially in live casino or bingo sessions. This reminder keeps you aware and in control.
Reality Checks
Enable regular on-screen pop-ups that display your current session duration and net win/loss position. These reality checks help you make informed, grounded decisions about continuing or stopping play.
Self-Exclusion
Request a temporary suspension of your account for a set period (minimum 24 hours, up to permanent). Once activated, self-exclusion cannot be reversed during the selected period — no exceptions, no early reinstatements.
Cooling-Off Period
Take a voluntary break from the platform without committing to full self-exclusion. During a cooling-off period, your account is suspended but remains accessible once the period expires — useful for a short reset.
How to Self-Exclude from maya99
Self-exclusion is the most powerful responsible gaming tool available. Here's how to activate it:
Log In to Your Account
Sign in to your maya99 account through the login page. If you cannot access your account, contact our support team directly at [email protected] to initiate exclusion without logging in.
Go to Responsible Gaming Settings
Navigate to Account Settings → Responsible Gaming from your dashboard. All self-exclusion and limit tools are located in this section — no need to contact support to access them.
Select Self-Exclusion and Choose Duration
Select "Self-Exclusion" and choose your preferred exclusion period: 24 hours, 7 days, 30 days, 90 days, 6 months, 1 year, or permanent. All options are available immediately.
Confirm — Exclusion Is Immediate
Confirm your selection. Your account is suspended immediately upon confirmation. Any pending withdrawal of verified funds will still be processed. You will receive a confirmation to your registered email.
Exclusion Cannot Be Reversed Early
This is intentional. Requests to lift a self-exclusion before it expires will be declined. The protection only works if it's firm. After the period expires, reactivation requires a 24-hour waiting period.
Warning Signs to Watch For
If any of these apply to you or someone you know who plays at maya99, please reach out to support immediately:
Spending more money on gaming than you planned, or chasing losses to try to win back what you've lost.
Using money set aside for rent, utilities, food, or family needs (like bayad sa kuryente o pagkain) to fund gaming sessions.
Feeling anxious, irritable, or distressed when you are not able to play, or playing to escape stress or negative emotions.
Lying to family members or friends about the amount of time or money you are spending on gaming.
Neglecting work, school, or family responsibilities — or missing important events in Cebu, Davao, or wherever you call home — because of gaming.
Continuing to play despite knowing that it is causing you financial or personal problems that are getting worse over time.
Recognising any of these signs is not a failure — it's awareness. Contact maya99 support at [email protected] to activate self-exclusion or adjust your limits right away. You can also seek independent help through PAGCOR's responsible gaming programme, information about which is available through Philippine government channels.
Managing Your Deposits and Spending
Daily Deposit Cap
Set the maximum amount you can deposit in any single calendar day. This is the most direct tool for controlling your total gaming spend. Once set, the cap cannot be increased without a 24-hour waiting period.
Weekly and Monthly Budget Limits
Weekly and monthly deposit limits give a broader spending framework — useful for Filipino players who budget on a fortnightly or monthly pay cycle. All three levels (daily, weekly, monthly) can run simultaneously.
Approaching Limit Notifications
Maya99 will notify you when you reach 75% and 100% of any active deposit or loss limit, giving you advance awareness before the limit is hit rather than just a hard stop with no warning.
Quick Self-Check: Is Your Gaming Still Healthy?
Ask yourself these questions honestly. If you answer "yes" to two or more, consider using maya99's self-exclusion or limit tools today.
PAGCOR – Philippine Amusement and Gaming Corporation
Maya99 operates under PAGCOR's regulatory oversight — the Philippine government body responsible for licensing and supervising all legal gaming activity in the country. PAGCOR's responsible gaming framework forms the baseline for everything we do to protect Filipino players. This includes mandatory age verification (21+), player self-exclusion registration, advertising restrictions that protect minors, and regular audits of how platforms like maya99 handle player protection obligations.
If you have a concern about maya99's responsible gaming practices that our internal support team has not been able to resolve, you have the right to escalate your concern to PAGCOR directly. Information about PAGCOR's player protection and dispute resolution processes is available through Philippine government information channels. Maya99 is subject to PAGCOR's jurisdiction and cooperates fully with all regulatory enquiries.
Gaming at maya99 Should Always Feel Like Fun
Every tool on this page is available right now in your account dashboard. Set your limits, check your session time, and if you ever need a break — self-exclusion is one click away. That's the maya99 promise to every Filipino player.