maya99 Terms & Conditions – Rules Governing Use of the Platform

1 Definitions and Interpretation

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "maya99" / "the Platform" / "we" / "us" / "our" refers to the online gaming platform operating at maya99.asia and its affiliated operators.
• "Player" / "you" / "your" refers to any individual who accesses, registers on, or uses any service offered through maya99.asia.
• "Account" means the personal account created by a Player on the maya99 platform following successful registration.
• "Wallet" means the Philippine Peso (PHP) balance held within your Account for the purpose of placing wagers and receiving winnings.
• "Games" means all gaming products offered on the maya99 platform, including but not limited to slot machines, live dealer table games, online bingo, and sports betting markets.
• "Bonus" means any promotional credit, free spin, cashback, or other incentive credited to an Account by maya99 under promotional terms.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government regulatory body with supervisory authority over the maya99 platform.
• "KYC" means Know Your Customer — the identity verification process required by PAGCOR regulations and Philippine law.

2 Acceptance of Terms

By accessing maya99.asia, creating an Account, or using any service offered by maya99, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, including all policies incorporated by reference (the Privacy Policy and Responsible Gaming Policy).

If you do not agree to any part of these Terms & Conditions, you must immediately cease using the maya99 platform and close your Account if one exists.

These Terms & Conditions constitute the entire agreement between you and maya99 regarding the subject matter herein and supersede all prior agreements, representations, or understandings.

3 Eligibility and Age Verification

To be eligible to register and use maya99's services, you must:

• Be at least 21 years of age — the minimum legal gambling age in the Philippines as prescribed by PAGCOR regulations;
• Be a resident of or physically located in a jurisdiction where access to and use of online gaming services is lawful;
• Not be a director, officer, employee, consultant, or agent of maya99 or any of its affiliates or suppliers;
• Not be a person who has been excluded from gaming by self-exclusion request or regulatory order.

Maya99 reserves the right to require documentary proof of age at any time. Accepted documents include a Philippine passport, driver's licence (LTID), PhilSys National ID, SSS UMID, PRC ID, or other valid government-issued Philippine identification. Withdrawal requests will not be processed until age and identity verification is complete.

4 Account Registration and Maintenance

Each individual may register only one Account on the maya99 platform. The registration of multiple accounts — whether under the same identity, different identities, or using different payment methods — is strictly prohibited.

You are required to provide accurate, complete, and current information during registration, including your full legal name, date of birth, Philippine mobile number, and valid email address. You are obligated to keep this information current and to notify maya99 promptly of any changes.

You are solely responsible for maintaining the confidentiality of your login credentials (username and password). You must not share your credentials with any third party. Maya99 staff will never ask for your password. Any activity conducted through your Account before you report a security compromise to support is treated as authorised activity for which you bear responsibility.

Maya99 reserves the right to suspend or close any Account without notice if it has reason to believe that false information has been provided, that the Account is being operated in breach of these Terms, or that continued operation of the Account poses a regulatory, security, or financial risk to the platform or other players.

5 Deposits, Withdrawals, and Wallet

All funds held in your maya99 Wallet are denominated in Philippine Peso (PHP). The minimum deposit amount is ₱50. Accepted deposit methods include GCash, PayMaya, BPI, BDO, and Metrobank.

All deposits must originate from a payment account registered in your own name. Maya99 does not accept deposits from third-party sources. Deposits made from unverified third-party accounts may be reversed and the relevant Account suspended pending investigation.

Withdrawal requests are subject to the following conditions:

• Your Account must have completed KYC identity verification;
• The withdrawal amount must not exceed your available non-bonus Wallet balance;
• Any applicable wagering requirements on bonus funds must be fulfilled before withdrawal of bonus-derived winnings;
• Maya99 reserves the right to perform enhanced due diligence on withdrawals above specified thresholds in accordance with PAGCOR AML regulations.

Maya99 processes withdrawal requests within the timeframes published on the platform. GCash and PayMaya withdrawals are typically processed fastest. Bank transfers to BPI, BDO, and Metrobank may take up to three (3) banking days. Delays resulting from bank processing times or KYC verification requirements are not within maya99's direct control.

6 Gaming Rules and Fair Play

All Games offered on maya99 operate according to individual game rules published within the game interface. By placing a wager on any Game, you confirm that you have read and accept the applicable rules for that Game.

Maya99's slot and electronic games use Random Number Generators (RNGs) that have been independently certified for statistical randomness and fairness. Live dealer games are conducted using physical playing equipment (cards, dice, roulette wheels) under continuous HD video surveillance. No party — including maya99 — can influence or predict Game outcomes.

In the event of a technical malfunction during a game session — including disconnection, software error, or hardware fault — maya99 reserves the right to void the affected round and return the wagered amount to the player's Wallet. Winnings generated during a verified malfunction may not be paid out. Maya99's decision in such matters is final.

7 Bonuses and Promotions

Maya99 offers various promotional bonuses to eligible players, including welcome bonuses, deposit match bonuses, free spins, reload bonuses, and cashback offers. All promotions are governed by the specific terms published at the time of the offer, which form part of these Terms & Conditions.

Unless otherwise stated in the specific promotion terms:

• Bonus funds are subject to a minimum wagering requirement before withdrawal of bonus-derived winnings is permitted;
• Bonus funds have an expiry period after which unused bonus and associated winnings are forfeited;
• Bonus funds may only be used on designated eligible Games;
• Only one bonus may be active per Account at a time unless explicitly stated otherwise;
• Maya99 reserves the right to withdraw a bonus offer or modify its terms at any time prior to the bonus being credited to an Account.

8 Prohibited Conduct

The following conduct is strictly prohibited on the maya99 platform. Violation of any prohibition below may result in immediate Account suspension, forfeiture of Wallet balance, and reporting to PAGCOR or relevant Philippine law enforcement authorities:

• Registering an Account while under the age of 21;
• Registering more than one Account or assisting another person to circumvent account restrictions;
• Using the platform for money laundering, structuring transactions to evade reporting thresholds, or any other activity that violates the Anti-Money Laundering Act of the Philippines (R.A. 9160 as amended);
• Using automated software, bots, scrapers, or artificial intelligence tools to interact with Games or the platform in a manner that provides an unfair advantage;
• Engaging in collusion with other players, including in live dealer games where communication between players could influence outcomes;
• Exploiting software bugs, errors, or misconfigured promotions knowingly and in bad faith;
• Engaging in chargebacks or payment reversals after Games have been played using the deposited funds;
• Harassing, threatening, or abusing maya99 staff or other players through any communication channel.

9 Intellectual Property

All content on maya99.asia — including but not limited to the maya99 brand name and logo, website design, game graphics, software, text, and data — is the intellectual property of maya99 or its licensed third-party providers and is protected under applicable Philippine and international intellectual property laws.

You may not copy, reproduce, distribute, publish, display, modify, create derivative works from, or otherwise exploit any content from maya99.asia for any commercial purpose without the prior written consent of maya99. Personal, non-commercial viewing of content for the purpose of using the platform as intended does not require additional authorisation.

10 Privacy and Data Protection

Maya99 collects, processes, and stores personal data in accordance with its Privacy Policy and the Republic Act No. 10173 (Data Privacy Act of the Philippines). By using the platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Maya99 does not sell personal data to third parties. Data is shared only with payment processors, PAGCOR (as required by regulation), and fraud prevention services, all of which are bound by confidentiality obligations. For full details, please refer to the maya99 Privacy Policy.

11 Responsible Gaming

Maya99 is committed to providing a safe and responsible gaming environment in accordance with PAGCOR's responsible gaming framework. The platform provides the following tools accessible from every Account dashboard:

• Deposit Limits – Set daily, weekly, or monthly caps on deposits. Reductions take effect immediately; increases are subject to a cooling-off period.
• Loss Limits – Cap the amount you can lose over a specified period.
• Session Time Reminders – Receive alerts after a configured duration of continuous play.
• Self-Exclusion – Request a temporary suspension (minimum 24 hours) or permanent closure of your Account. Self-exclusions are irrevocable for the duration of the selected period.

If you believe you may have a gambling problem, we strongly encourage you to contact our support team to activate self-exclusion. You may also seek independent assistance from PAGCOR's responsible gaming resources. Maya99 strictly prohibits any Account holder under 21 years of age from using the platform.

12 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, maya99's total liability to you arising out of or in connection with your use of the platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by you to your Wallet in the thirty (30) calendar days immediately preceding the event giving rise to the claim.

Maya99 shall not be liable for: (a) loss of profits, revenue, or anticipated savings; (b) loss of data or goodwill; (c) interruptions to service caused by circumstances beyond maya99's reasonable control, including telecommunications failures, force majeure events, or scheduled maintenance; or (d) any indirect, consequential, or punitive losses.

Nothing in these Terms & Conditions shall limit maya99's liability for fraud, wilful misconduct, or any liability that cannot be excluded by law.

13 Suspension and Termination

Maya99 may suspend or permanently close your Account at any time, with or without prior notice, if: (a) you breach any provision of these Terms & Conditions; (b) maya99 is required to do so by PAGCOR or another competent Philippine authority; (c) maya99 reasonably suspects fraudulent, illegal, or abusive activity; or (d) you have not logged into your Account for a period of twelve (12) consecutive months (inactive account policy).

Upon Account closure for breach, any Wallet balance attributable to fraudulent activity, bonus abuse, or breach of these Terms may be forfeited. Any legitimate deposited funds not subject to forfeiture will be returned to your verified payment method following investigation.

You may request Account closure at any time by contacting maya99 customer support. Any remaining verified Wallet balance will be returned to your nominated payment method following processing.

14 Amendments to These Terms

Maya99 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered players via the email address or mobile number on file at least seven (7) days before they take effect, where practicable. Non-material changes (such as typographical corrections) may take effect immediately.

Continued use of the maya99 platform after the effective date of any amendment constitutes acceptance of the revised Terms & Conditions. If you do not agree to amended terms, you must cease using the platform and may request Account closure.

15 Governing Law and Dispute Resolution

These Terms & Conditions and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute regarding a gaming outcome, Account transaction, or platform decision, Players should first contact maya99 customer support to seek informal resolution. If a dispute cannot be resolved informally within fourteen (14) days, it may be escalated to PAGCOR's dispute resolution process, to which both maya99 and the Player agree to be subject.

Legal proceedings, if required, shall be brought exclusively before the competent courts of Makati City, Metro Manila, Philippines, and both parties submit to the non-exclusive jurisdiction of those courts.

16 Contact Information

If you have questions about these Terms & Conditions, wish to report a concern, or need to contact maya99 for any purpose related to your Account or these terms, you may reach us through the following channels:

• Email Support: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the chat widget on maya99.asia
• Response Time: Email enquiries are typically responded to within 24 hours; live chat responses are immediate during staffed hours.